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Residential Move

Our main objective is for every one of our customers to feel peace of mind at all times!

We like to ensure that your moving process is smooth from start to finish. Your first contact with our company will be with our friendly Moving Consultant. 

Upon your first call, we will price your move based on your destination, your list of items, any needed packing materials or packing services, in addition to any other factors associated with your move. 

read

Information for people moving household goods
(within California).

Required booklet for customers moving in the State of California (all moves within California). Read

Request your free estimateThere is no obligation but, if you or your moving consultant feels that it is necessary an on-site estimate could be arranged.

 

What to Expect?

Billing commences once the moving crew arrives at the pick-up location. Customers are billed in 15-mintue increments, with the exception of a flat rate, which is a binding agreement. Travel time is only calculated from pick-up location to destination location. Most importantly, please note that travel time is double per PUC regulations. 

For instance, if the driving time is 25 minutes, the total billed time will equate to 1 hour because we bill on the quarter-hour. However, if your travel time is only 5 minutes, you will be charged our minimum travel time of 15 minutes.  Overtime rates may be assessed if time exceeds 8 hours in one work day (per customer/per move).

  • Omega will not do anything that we feel is unsafe.
  • Omega will not take a truck off pavement, on steep grades or over freshly graveled driveways.
  • Omega shall not be responsible for damage to items requiring special instructions if customer fails to provide such instructions including, disassembly or assembly of said items and any special preparation required, please note that we will request customer signature for an Omega waiver, if said should occur.
  • Omega will not connect/disconnect dishwasher, laundry washer, laundry dryers, ice makers, etc.  Any assistance we give only as a courtesy.  Water and drain connections are the responsibility of the shipper, please note that we will request customers to sign an Omega waiver, if said should be requested.
  • Omega will not be responsible for damage caused by non-routine moving including but not limited to the following, please note that we will request customer signature for an Omega waiver, if said should occur:
    • Standing furniture on end
    • Sharp turns, over-crowded work areas and tight squeezes
    • Difficult stairways
    • Snags and sharp edges in work areas and doorways
    • Handing over balconies, railings, etc.
    • Damage caused by weather
  • If the customer requests work other than what is stated in the contract or agreed estimate, Omega reserves the right to fulfill original obligations before completing any additional work, please note that additional fees may apply.
  • Omega reserves the right to reschedule the move at an agreed upon time, which will result in no liability, if there is inclement weather such as rain, snow, ice, etc.
  • We reserve the right to send extra men to complete a job in 8 working clock hours or if the job is running past 5:00pm, please note that the customer will be charge accordingly.
  • Customers must pay in full at finish of job and any damage claims must be noted on the contract and followed up by the customer in writing to the office.

 

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